Terms and Conditions
Please familiarise yourself with our our terms and conditions. If you have any questions please don't hesitate to get in touch.
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Please note, that we have separate terms and conditions for Group, Office, Events and Wellness bookings that will be sent out to you in response to your enquiry.
Cancellation Policy
We understand that plans can change, but if you need to cancel or reschedule your appointment, we kindly request that you give us as much notice as possible. Last-minute changes can result in a significant loss of earnings for our therapists. Therefore, any changes made within 24 hours of the scheduled appointment will incur a charge of 50% of the treatment fee. For on-the-day cancellations or missed appointments, the full treatment fee will be charged.
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Payment Process
When booking online, our safe and straightforward payment process requires you to pay at the point of your booking using online payment options. For group bookings, we will send you an invoice with options to pay via BACs or an online method. Payment can also be made over the phone for a small additional fee. Please note that bookings are confirmed only after payment has been received. Sales receipts are available upon request.
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Minimum Booking Time and Charges
We do our best to accept bookings that span all corners of Cornwall. Therefore, we have “minimum booking times”that dictate the minimum time you’d need to book for your location based upon your therapists travel. If you need to reduce your booking once it’s been made, and this means it would drop below the minimum booking time/fee required, we would not be able to reduce the fee past the minimum. This is to ensure more extensive travel is accounted for. EG. If you’ve made a 3 hour booking and the minimum booking time for your location is 3hrs but someone in your group has dropped out, we would still need to charge for 3 hours to justify travelling to your location.
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Parking and Access
Our mobile massage services require safe access and parking. Our equipment can be heavy, so it's essential to have private parking, a designated space, or ample roadside parking. If parking charges apply, this will need to be reimbursed when directly to your therapist on their arrival. Unfortunately, we won't be able to provide services where we need to cross main roads with our equipment or travel more than 100 yards from a parking area. Properties with numerous steps or difficult access may require your assistance.
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Weight Restrictions
Our massage tables have a safe loading weight of 18 - 35 stone. If the person receiving treatment exceeds this weight category, please check with us via our contact tab to ensure that our table can support you safely.
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Discount Coupons
Discount coupons must be applied at the time of booking. Unfortunately, we cannot apply discounts in retrospect, so please enter the discount code before checkout. If you need assistance, we're happy to help you over the phone or via email.
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Gift Vouchers
To redeem gift vouchers, enter the unique voucher code in the discount code area during the booking process. Vouchers are valid only within the specified dates on each individual voucher. Vouchers redeemed outside of these dates will not be accepted. Please ensure the recipient of the treatment has suitable access to their home and enough space for the massage table.
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Preparing for your Treatment
Please ensure you have prepared for your treatment. If you haven't already, check our our FAQs which detail recommendations for setting your space. We want you to get the most out of your session, so please ensure you have finished any personal tasks so that you don't eat into your treatment time - therapists are not obliged to run over your dedicated treatment time.
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Inappropriate Behaviour
At Cornwall Mobile Massage, we uphold a zero-tolerance policy towards inappropriate behaviour. Any client demonstrating behaviour; including but not limited to; intimidation, verbal aggression, physical violence, evidence of intoxication, or sexual behaviour will have their treatment terminated immediately and without a refund.